Terms of sale

These terms apply to the sale of casca. products by ORIGINALCLICHÉ - UNIPESSOAL LDA, NIPC 519628292, Avenida da Liberdade, 67B, 3.º B, 1250-140 Lisboa, Portugal (the “Seller”).

1. Inquiry and offer

Prices are not shown on the website. The Buyer sends an inquiry, and the Seller replies with an offer stating price, delivery cost and time. An inquiry is not binding. A contract is formed when the Buyer confirms the offer in writing.

2. Prices and payment

Prices are given in euro in the offer and invoice, including VAT where applicable. Payment is by bank transfer within the term on the invoice.

3. Stock items and made-to-order items

Stock items ship once payment is received. Made-to-order items are ordered from the maker in Portugal once payment or a deposit is received, and the delivery time is stated in the offer.

4. Delivery

We deliver within Portugal and worldwide. Delivery method and cost are agreed in the offer. For deliveries outside the EU, customs duties and import taxes may apply and are paid by the Buyer unless the offer states otherwise.

5. Natural material

Cork is a natural material. Small differences in grain, tone and size are not defects.

6. Right of withdrawal

A consumer may withdraw from a distance contract within 14 days of receiving the goods by notifying contact@cascacork.com in writing. This does not apply to goods made to the consumer's specifications or clearly personalised.

7. Conformity and complaints

Consumers have the statutory rights on conformity of goods. Send complaints to contact@cascacork.com. Consumers may also use the electronic complaints book (Livro de Reclamações) and an alternative consumer dispute resolution body.

8. Governing law

Portuguese law applies, without limiting the mandatory consumer protection of the consumer's country of residence.